Frequently Asked Questions

Why should I use a cleaning service?
Keeping a clean, sanitary environment enhances the work experience for you and your employees, improving morale and productivity resulting in fewer call outs due to illness. If you are a service business such as a bank or a merchant, cleanliness is usually the first thing a customer will notice. In addition, keeping your office clean will help keep repair and maintenance costs to a minimum. With our attention to detail you can let us worry about the little things!

Are you insured & bonded?
Absolutely. We carry property damage, liability, worker’s compensation, and employee bonding.

What are your working hours?
Our working hours are completely flexible depending upon your needs; day or night, seven days a week! You can either be there while we clean, or schedule after hours and feel confident knowing we’ll handle any alarm, security, or special needs you may have.

Do you provide the cleaning supplies and equipment?
Yes. Just another aspect of our cleaning service. Our cleaning products are non-toxic, non-abrasive, and safe for the environment. We can also provide/supply/or maintain your supply needs including cleaning supplies/paper products, and even light bulbs!

Suppose something is damaged during service?
We use the utmost care as though your items were our own. If however something is damaged, we will attempt to have it repaired or replaced. We’ll make every effort to resolve the matter quickly, and to your satisfaction.

How do I pay for your services?
We prefer to invoice monthly, but we can accommodate any financial system you need.

What is the cost to clean or service my needs?
Fees are based upon your individual requirements whether they’re A to Z or just “a little here and there”.

Do the same people come every visit to clean?
We certainly want our employees to build relationships with our clients resulting in trust and satisfaction, so we make every effort to ensure that the same people are always going to take care of you. There are however, sometimes circumstances that are beyond our control. If this happens, please rest assured that all of our staff are well-trained to provide the same detailed service you've grown accustomed to.

Can you perform additional tasks above and beyond regular cleaning?
Certainly! We are happy to provide additional services to meet your needs. Depending on the request, we may need to schedule a future appointment in the event if we can’t do it “on the spot”.

Where do you provide your services?
We cover all of Franklin & Hamsphire counties in western Massachusetts.

Have a question not covered here? Shoot us an email on our Contact Page.